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Service Desk - Automatically adding User to CC for a Specific ticket category

Is it possible to automatically include a certain user in the submission of a ticket category or when a ticket is assigned a particular category?


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Answers (2)

Posted by: Nico_K 1 year ago
Red Belt
0

You can do this with Custom Ticket Rules.

Posted by: Hobbsy 1 year ago
Red Belt
0

Really!?! So in the setup of the queue for every category you have the option to add in a user to be cc’d, so they receive an email when a ticket is logged using that category.

KACE SMA admin 1.1 ;o)

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